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What is your return policy? 

If you are unhappy with the product, we will offer you a full refund within 14 days of delivery date. Please email us at and we will help process your request. 

What is your shipping policy?

We offer free standard shipping across the U.S. which can take 2-7 days. Please note that we are a small business and may sometimes experience delays due to unforeseen circumstances. If you live outside the U.S., email us to discuss shipping options. 

How long will it take for me to see results?  

Typically, you will notice immediate relief within 1 day of using the cream. We generally recommend using for at least 1 week, but it will vary depending on your skin condition. Customers have seen success anywhere from 3 - 14 days. 

Will this product work for my eczema?

Fairwell Cream can provide relief for mild cases of eczema or rashes. We are currently working on an advanced cream that will help with more severe cases. Please email us at if you have further questions or would be interested in the advance formula. 

Can I use this product on my face?

Yes. Fairwell Cream is safe to use on your body and face (external only). 

Is this product safe for children?

Children 2 and above can use this product.